MacBook allegedly stolen from Glendale Apple Store with fake ID

MacBook allegedly stolen from Glendale Apple Store with fake ID

For the second time this week, a thief has walked away from a Los Angeles County Apple Store with a MacBook after pretending to be the person who ordered it. 

"I've bought a couple of products from Apple with the in-store re-pickup and it kind of like feels more secure but it wasn't this time," customer Kyle Bales said. 

On Tuesday, he went to the Apple Store at Glendale's Americana at Brand to pick up the computer he ordered with his QR code and ID — only to find out that someone else had claimed it. 

"They said, 'Yeah, somebody picked it up. Sounds like you need to file a police report,'" Bales said.  

He says the lack of help he got was similar to what Rick Markowitz experienced at the Apple Store across the street at the Glendale Galleria when someone took the MacBook he was about to pick up. 

"They said 'Hey, you've already picked up your laptop already," Markowitz remembered. "I say 'What are you taking about? I was sick in bed yesterday. I have not picked up this laptop yet."

"I can't speak on any leads or anything, other than saying we do have several reports that have occurred that's gone to our financial crimes unit for investigation," Glendale Police Department Sgt. Vahe Abramyan said. 

Last month, expensive Apple devices were intercepted in Lawndale and Irvine as UPS drivers were about to make deliveries. Police said the suspect used phony IDs to snatch the orders.

"I believe a criminal gang sits behind this," security expert Patrick Harr said. 

Harr runs SlashNext, an email and message security company. He believes the thieves are accessing email through the dark web or phishing. 

 "They've gone to the dark web, sourced a user ID, driver's license. They take that to the Apple Store. They present that ID. They present the QR code. They take the laptop," he said. 

Experts like Harr recommended consumers refrain from clicking on suspicious emails and text messages as well as changing their password routinely. Also, never use the same password for all of your applications. 

Bales wanted to replace his old computer after the keys stopped working properly. With Apple keeping his money without receiving his laptop, he's finding it hard to stay loyal to the tech giant. 

"It's insane. They're able to keep my money and not give me a laptop," he said. "Not even say, 'We'll call you back when we figure out what happened."

KCAL News reached out to Apple on Monday for comment. They have not responded as of Wednesday. 



2024-12-05 06:40:11

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For the second time this week, a thief has walked away from a Los Angeles County Apple Store with a MacBook after pretending to be the person who ordered it. 

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“I’ve bought a couple of products from Apple with the in-store re-pickup and it kind of like feels more secure but it wasn’t this time,” customer Kyle Bales said. 

On Tuesday, he went to the Apple Store at Glendale’s Americana at Brand to pick up the computer he ordered with his QR code and ID — only to find out that someone else had claimed it. 

“They said, ‘Yeah, somebody picked it up. Sounds like you need to file a police report,'” Bales said.  

He says the lack of help he got was similar to what Rick Markowitz experienced at the Apple Store across the street at the Glendale Galleria when someone took the MacBook he was about to pick up. 

“They said ‘Hey, you’ve already picked up your laptop already,” Markowitz remembered. “I say ‘What are you taking about? I was sick in bed yesterday. I have not picked up this laptop yet.”

“I can’t speak on any leads or anything, other than saying we do have several reports that have occurred that’s gone to our financial crimes unit for investigation,” Glendale Police Department Sgt. Vahe Abramyan said. 

Last month, expensive Apple devices were intercepted in Lawndale and Irvine as UPS drivers were about to make deliveries. Police said the suspect used phony IDs to snatch the orders.

“I believe a criminal gang sits behind this,” security expert Patrick Harr said. 

Harr runs SlashNext, an email and message security company. He believes the thieves are accessing email through the dark web or phishing. 

 “They’ve gone to the dark web, sourced a user ID, driver’s license. They take that to the Apple Store. They present that ID. They present the QR code. They take the laptop,” he said. 

Experts like Harr recommended consumers refrain from clicking on suspicious emails and text messages as well as changing their password routinely. Also, never use the same password for all of your applications. 

Bales wanted to replace his old computer after the keys stopped working properly. With Apple keeping his money without receiving his laptop, he’s finding it hard to stay loyal to the tech giant. 

“It’s insane. They’re able to keep my money and not give me a laptop,” he said. “Not even say, ‘We’ll call you back when we figure out what happened.”

KCAL News reached out to Apple on Monday for comment. They have not responded as of Wednesday. 

2024-12-05 06:40:11

 
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